![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Something in the air?
Jun. 23rd, 2008 11:57 pmToday was just weird. .>_> Just... Fucking crazy. And not crazy like Target was a madhouse - crazy like almost every goddamn person who came to the service desk was a nutcase. Or had issues that were impossible, things I've never encountered before.
Most things were small, like the lady who wanted to return a wardrobe, but the numbers on her receipt pulled up some kind of "miscellaneous income." I don't know what the crap that means. Generally if we sell something that we don't have the correct numbers for, but know the price, we can ring it up as miscellaneous merchandise, but what the hell is miscellaneous income??? Neither I nor the manager had ever seen that before.
And then there was the little old lady that came up and said she needed to print a gift registry for a wedding for... some bride, and she gave me the name (note, the front desk is not where to go to print gift registries, so why I had four people come up asking for one is beyond me). Then she proceeded to dig through her purse and handed me a gift card. ...... I just blinked at it for a minute, trying to figure out what exactly she wanted me to do with it, as she wasn't buying anything. .>_> But she was old, so I figured she had some kind of dementia going on. I gave her back the card and told her it was for her to keep and buy stuff with. She looked confused, but said ok and put it back into her purse. Then the manager, who was standing by the registry kiosk, asked her the name again, and printed the registry for her. .^^;;
But none of the weirdness that went on today, or will again ever for the rest of my life, compares to the guy with half a beard. .>___>
Now when I say half a beard, I mean... half a beard. I don't know how to describe this. Saa... Like, if you drew a vertical line down the center of his face, the left side had a long ol' beard, and the right side was clean shaven. Here, I drew a picture for example. Like that. ::shudder::
He came up holding a tennis racket with some broken strings, and asked if he could return it if he got it at a different store. Now here I admit there was a total misunderstanding on my part - when he said it was "from a different store" I somehow got the impression he meant a completely different store. Like... someplace other than Target. Why I automatically came to that conclusion, I don't know. I think I was just a bit thrown off by the HE HAD HALF A BEARD!! So I told him no, we couldn't do that, and he said he'd never heard of such a policy, and that he wanted to talk to a manager.
I was really confused because, as I said, I assumed he'd bought the racket at a totally different store, like Wal-mart or Dunham's, and was trying to bring it back to Target. I couldn't understand where he'd gotten the impression we'd take anything back from anywhere. But again! This was due to my own misunderstanding (oh, and because I was convinced this was some kind of Punk'd or Totally Hidden Video prank being pulled on me). And I called the manager anyway.
He said, as I was picking up my walkie to call the manager, that he wanted to speak to a man manager, not a woman. I laughed nervously and said I didn't think we had any male managers working at the time (which wasn't entirely true; we had one, but he was much higher up the chain of command to be bothered with something like someone complaining about returning something), and called for the manager over the walkie. As I was waiting for a response, Half-Beard pulls out a pen and notebook, and writes down my name, then writes down the manager's name that I'd just called for. Well, she was on lunch, so I called the other manager over and she dealt with him, and I began helping the people who were behind him. But I kept one ear open to try figuring out what was going on.
Well, my mistake was that by a "different store" he had meant a different Target store. OOOOOoohhhh!! If that had occurred to me, I could have returned it no problem. So I do take the blame for part of his hassle (and I say "part of" because as this went on, I realized he would have found something to make a big deal out of, regardless).
Other manager was returning his racket. He didn't have a receipt, but if an item is bought on a credit card we can do a look-up with the card, and she was able to do that for him. But for returns on a credit card, the refund gets credited back onto the credit card. That's how it works; most people understand this, but not all. Well, he didn't want it credited back to his card, he wanted the refund in cash. She told him we can't give it back in cash, only credit the card, or if that absolutely won't work, we can give a Target gift card. Those are the only options we have. Even if he wasn't a freak with half a beard and we wanted to be really super happy nice to him, we couldn't. We don't say we can't because we don't want to, we just really really really REALLY CAN'T! The system won't let us. There are no overrides. You can ask the fucking owner CEO of all of Target, and you'll be told that. But he bitched about it anyway... and wrote her name down in his creepy notebook. .-_- And then said he'd take the gift card.
Wait, it gets better. .>_>
While she was finishing up, our security person came behind the counter to do... something else that's related to his job. Then Half-Beard starts talking to him, asking if he was security ('cause the uniform didn't give it away?), and then asked if he carried a gun. .O_O Why do you want to know this!?! I didn't hear security guy's response, but he doesn't, so I assumed he told him so. Then Half-Beard asks him something about his handcuffs and OMG THE GUY WAS SO CREEEPY!!!
Other manager finished him up as quickly as possible and he left without further incident. But Ho-Ly SHIT was that whole situation so... disconcerting. He made everyone uncomfortable... but he did give us something to talk about all day. =x
And I'm still waiting for the host and hidden camera to jump out and be like "SURPRISE!"
Most things were small, like the lady who wanted to return a wardrobe, but the numbers on her receipt pulled up some kind of "miscellaneous income." I don't know what the crap that means. Generally if we sell something that we don't have the correct numbers for, but know the price, we can ring it up as miscellaneous merchandise, but what the hell is miscellaneous income??? Neither I nor the manager had ever seen that before.
And then there was the little old lady that came up and said she needed to print a gift registry for a wedding for... some bride, and she gave me the name (note, the front desk is not where to go to print gift registries, so why I had four people come up asking for one is beyond me). Then she proceeded to dig through her purse and handed me a gift card. ...... I just blinked at it for a minute, trying to figure out what exactly she wanted me to do with it, as she wasn't buying anything. .>_> But she was old, so I figured she had some kind of dementia going on. I gave her back the card and told her it was for her to keep and buy stuff with. She looked confused, but said ok and put it back into her purse. Then the manager, who was standing by the registry kiosk, asked her the name again, and printed the registry for her. .^^;;
But none of the weirdness that went on today, or will again ever for the rest of my life, compares to the guy with half a beard. .>___>
Now when I say half a beard, I mean... half a beard. I don't know how to describe this. Saa... Like, if you drew a vertical line down the center of his face, the left side had a long ol' beard, and the right side was clean shaven. Here, I drew a picture for example. Like that. ::shudder::
He came up holding a tennis racket with some broken strings, and asked if he could return it if he got it at a different store. Now here I admit there was a total misunderstanding on my part - when he said it was "from a different store" I somehow got the impression he meant a completely different store. Like... someplace other than Target. Why I automatically came to that conclusion, I don't know. I think I was just a bit thrown off by the HE HAD HALF A BEARD!! So I told him no, we couldn't do that, and he said he'd never heard of such a policy, and that he wanted to talk to a manager.
I was really confused because, as I said, I assumed he'd bought the racket at a totally different store, like Wal-mart or Dunham's, and was trying to bring it back to Target. I couldn't understand where he'd gotten the impression we'd take anything back from anywhere. But again! This was due to my own misunderstanding (oh, and because I was convinced this was some kind of Punk'd or Totally Hidden Video prank being pulled on me). And I called the manager anyway.
He said, as I was picking up my walkie to call the manager, that he wanted to speak to a man manager, not a woman. I laughed nervously and said I didn't think we had any male managers working at the time (which wasn't entirely true; we had one, but he was much higher up the chain of command to be bothered with something like someone complaining about returning something), and called for the manager over the walkie. As I was waiting for a response, Half-Beard pulls out a pen and notebook, and writes down my name, then writes down the manager's name that I'd just called for. Well, she was on lunch, so I called the other manager over and she dealt with him, and I began helping the people who were behind him. But I kept one ear open to try figuring out what was going on.
Well, my mistake was that by a "different store" he had meant a different Target store. OOOOOoohhhh!! If that had occurred to me, I could have returned it no problem. So I do take the blame for part of his hassle (and I say "part of" because as this went on, I realized he would have found something to make a big deal out of, regardless).
Other manager was returning his racket. He didn't have a receipt, but if an item is bought on a credit card we can do a look-up with the card, and she was able to do that for him. But for returns on a credit card, the refund gets credited back onto the credit card. That's how it works; most people understand this, but not all. Well, he didn't want it credited back to his card, he wanted the refund in cash. She told him we can't give it back in cash, only credit the card, or if that absolutely won't work, we can give a Target gift card. Those are the only options we have. Even if he wasn't a freak with half a beard and we wanted to be really super happy nice to him, we couldn't. We don't say we can't because we don't want to, we just really really really REALLY CAN'T! The system won't let us. There are no overrides. You can ask the fucking owner CEO of all of Target, and you'll be told that. But he bitched about it anyway... and wrote her name down in his creepy notebook. .-_- And then said he'd take the gift card.
Wait, it gets better. .>_>
While she was finishing up, our security person came behind the counter to do... something else that's related to his job. Then Half-Beard starts talking to him, asking if he was security ('cause the uniform didn't give it away?), and then asked if he carried a gun. .O_O Why do you want to know this!?! I didn't hear security guy's response, but he doesn't, so I assumed he told him so. Then Half-Beard asks him something about his handcuffs and OMG THE GUY WAS SO CREEEPY!!!
Other manager finished him up as quickly as possible and he left without further incident. But Ho-Ly SHIT was that whole situation so... disconcerting. He made everyone uncomfortable... but he did give us something to talk about all day. =x
And I'm still waiting for the host and hidden camera to jump out and be like "SURPRISE!"
